TCL SD WAN - Automated Service Portal
Create API integration to the legacy system
Reduce Turnaround Time
Simplify system architecture
Numerous data points to be mapped on the portal
Simplify complex system architecture to make the process more relevant to the user
An improved process for a better customer transaction
Concise the huge user database to resolve issues quickly
Eradicate manual intervention in the process
Reduction of turnaround time
A process of 2 hours now done in seconds
Highly secure transactions
Multiple activities like- Customer onboarding, mapping, profile with application creation, and site association
Smoothen The Edges
We added a simplified approach that takes only 4 clicks to place a request. This outsmarted the previously used manual activation by manifolds.
Bridging Gaps: Mapping out user-specific needs
For this B2B website, primary user personas were mapped catering to the unique needs of distributors, suppliers and exporters to make their decision-making process easier.
Building a dynamic profile for 400+ Products and 1200 SKU’s
Different user journeys were created for different user personas:
Need based search
Category based search on Home page and Brands landing page was provided for users looking for specific FMCG products but not aware of the brand
Brand based search
For users who are aware of our brand and are interested in different products of the same brand, we created individual landing pages for every brand
The Smart Search
The Intuitive search facilitates an elastic search option for users to access information from varied sources across the portal.
The Journey Within
The automated user onboarding process helps us to upload the historic data of a user that enables a familiar start for the user on the portal
Industry Thought Leadership Positioning
Lykis’s unique identity is communicated not just through its interactive content but through its team’s efforts too. They are quality-driven, efficient and dedicated towards innovation and change for the betterment of the environment and society at large.
Discover how together we can change the world and grow your business, drop in a message and we will connect.