Customer Experience Design
Making Exceptional Experiences
We design client businesses to be customer-centric, growth-focused, and one-off in their category. Using data to understand customers, what they do, why, and how they do it, we align business experiences to support customer motives.
Customer satisfaction is organically related to growth and revenue, and by creating personalized experiences from the start, we help you gain engagement and transactions at every touchpoint.
Usability Research
We help you understand your customers’ motivations & behavior patterns by employing a multilevel problem-solving approach. Through this hypothesis, we create data-driven prototypes & pilots that help in shaping/reinventing your service model.
- User Group Outreach
- Run Pilot Tests
- Benchmark Check
- Post Test Analysis
Interaction Design
To continually deliver on your customers’ expectations of larger than life service, we help you balance the aesthetics of motion, space, and sound to choreograph interactions that deliver unparalleled experiences
- Design Research
- User Experience Design
- Experience Prototypes
- User Validation
- Data Visualization
Immersive Experiences
Knowing the importance of staying relevant in this ever-evolving business landscape, we help you frame a CX strategy that is agile, intelligent, and mapped to every touchpoint of your customer’s experience. We ensure that your growth strategy adapts to the times where the lines between real and virtual are ever-so-thin.
- Personalization
- Spatial storytelling
- XR Design
- Interface Planning
Experience Lifecycle Mapping
We map each progression of your customer’s relationship with your brand from initial need to loyalty. By using the metrics of evaluation in user behavior, we introduce frameworks that drive customer satisfaction and make your brand ready for the shifts in market dynamics.
- Information Architecture
- Interactive Design
- In-depth Evaluation
- Experience Satisfaction
- Guided Engagement
Experience Strategy
Through focus groups, surveys & stakeholder interviews, we understand what you & your customer expect from each other. This helps us streamline your approach for the future by defining customer experience roadmaps that focus on guiding & supporting your growth strategy.
- Digital Experience Strategy
- Audits
- Research & Competitor Analysis
- Experience Platform Layout
- Content & Personalization Strategy
- Experience Analytics Strategy
Digital Audit
Prior devising any strategy for a brand, our team conducts an extensive audit to get a better understanding of the digital status quo. This exercise helps us to take a holistic approach in making the right choices during brainstorming sessions.
- Identifying Competition
- Digital Benchmarking
- Conversion Insights
- Tracking Assets
Customer
reviews
Outstanding services
(their words, not ours :)
“Unique combination of creativity and technology fused together, an ideal partner in your digital transformation journey. The key skills that exist with the team are excellent User Experience design and Collaboration Workflows through highly responsive and designed strictly for purpose technology. Team EvolutionCo are creative problem solvers and leaders in design skills.”
Richard de Souza
Chief Executive Officer
“EvolutionCo brings an unique combination of user experience driven futuristic design & technology development under one roof. They have a strong team who smartly understand our business application needs & efficiently deliver them”
Omesh Khanna
Chief Information Officer
“Zycus is a global leader of complete Source-to-Pay suite of procurement performance solutions. We needed a Digital transformation Partner who understands how to position our market leadership globally, & our vision, mission, strategy, business goals & revenue sources digitally; to all our target audiences. Kudos to EvolutionCo team in making this a dream come true”
Diptarup Chakraborti
Vice president & Global Head of Marketing
“EvolutionCo's excellent User experience and design aesthetics helped us to achieve our organisations need for a web presence which was modern and minimalistic and at the same time caters to our ever growing mobile consumers.”
Charandeep Singh Chawla
Head - Marketing, Digital Marketing and CRM
“EvolutionCo are our partners in digital transformation initiatives to improve our business productivity & results. Their customer experience management methodology is impressive and focussed at driving the Business outcomes desired by Oraganizations.”
Prasad Patil
Chief Operating Officer
“It has been a great pleasure to work with EvolutionCo. Their designs and concept mapping is phenomenal. I have had opportunity to work with them over the past few years in various sectors. They have always been upto speed, applied thought and shown that they are a mature organisation in various scenarios of client relationship. This is one of the key reasons for their accelerated growth in less time. They are unconventional and path breaking when applying thought, which makes me engage with them time and again.”
Meet Shah
Deputy General Manager
Office Address
Head Office
7th Floor, AJ House Abengoa, Marol Maroshi Road, Gamdevi, Marol, Andheri East, Mumbai - 400059